About the Scheme & Membership
New feature of the Isle of Wight Trader Approval Scheme
We are introducing online payment of the annual membership fees therefore all members will need to create an Isle of Wight Council "My Account" and apply to become a Self-Editor. This will allow them to make payments and manage their online details for free. Click here to learn more.
In response to concerns about 'rogue traders' which are often highlighted in the media, Local Authority Trading Standards Services have taken ground-breaking steps by developing Trader Approval Schemes. The Isle of Wight Trader Approval Scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.
To view the list of the current members on the Isle of Wight please click here.
Using the Isle of Wight Trader Approval Scheme
The businesses listed on the Isle of Wight Trader Approval Scheme will vary in size, expertise, and cost. To make sure the business you have chosen will best match your expectations, it is important to seek several quotes from various traders and to ask questions before going ahead.
Becoming a member of the Isle of Wight Trader Approval Scheme
Annual membership fee:
0-5 employees £50 + VAT (£60 Inc. VAT).
6-20 employees £75 + VAT (£90 Inc. VAT).
21+ employees £200 + VAT (£240 Inc. VAT).
Please note: Any employee working in the home will have to undergo a Disclosure and Barring Service (DBS) check (Formerly known as CRB). Further information on DBS can be found on the Gov.UK website by clicking here .
Terms and Conditions
The terms and conditions of the Approved Trader Scheme define the minimum standards required of members. Membership of the scheme requires businesses to adhere to the terms and conditions of the Approved Trader Scheme. These minimum standards have been designed to ensure that member businesses are equipped to deliver good customer service, together with the right and proper personal approach by each and every member of staff.
To view the Terms and Conditions please click here (PDF, 860.15KB, 14 pages).
Entry Vetting Process
In order to become a Isle of Wight Trader Approval Scheme member, a business needs to apply to join the scheme and then must pass a set of tailored background checks, there is an application fee which pays for the numerous checks that have to be made. Membership of the scheme is not given lightly; amongst the checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme's code of conduct, which requires them to follow the letter and spirit of the law and the schemes terms and conditions. Criminal records disclosure may also be required in some circumstances. It is also essential that the business does not cold call on customers.
Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter. We cannot promise that Isle of Wight Trader Approval Scheme members' work will be perfect every time, but you can expect any problems to be dealt with fairly by the business, and you can turn to Trading Standards for advice in the event of an unresolved issue.
A Word of Warning
The Isle of Wight Trader Approval Scheme is designed to ensure that member businesses comply with relevant legislation, resolve any consumer complaints in a fair and timely manner and understand their obligations to consumers.