20 Mar 2017

Save time, do it online!

Last year, 63 per cent more resident enquiries to the Isle of Wight Council were undertaken online at www.iwight.com than in the previous year; this includes many online tasks, such as paying bills and making requests for service.

With the delivery of council tax bills for 2017/18 to all households last week, the website has been updated to ensure that the process for residents to find the information and undertake any tasks they need to, is even better.

Residents can now also register for paperless billing or ‘e-billing’, to request that, next year, they receive their annual council tax bill by email; saving time and paper. Residents can complete the short form online, giving their name and council tax reference number (which is printed on the 2017/18 bill). All council tax services can easily be accessed using the quick link www.iwight.com/counciltax

Online council tax tasks include:

  • setting up a direct debit;
  • paying your bill;
  • viewing your outstanding balance;
  • registering for paperless billing;
  • applying for housing benefit and council tax support;
  • changing your address;
  • viewing information about discounts, exemptions and other common queries.
The full council tax information leaflet for 2017/18, including details of how and where money is collected from and spent within the council’s budget, is also available online.

Many other tasks and more information about other council services are also available on the council’s website: www.iwight.com

Councillor Stuart Hutchinson, Executive member for resources, said: “The council’s website provides a quicker, easier, more flexible service to Islanders, at a time and location that works for them.

“I’m really pleased that people will have the option to receive their bills electronically next year – I’ve already signed up for paperless billing. We know that people like to have the option to manage their finances online, these days; over 43,000 Island households are already using automated services to pay for their council tax through direct debit, so the introduction of paperless billing will help even more people who chose to, to manage their finances online. And ultimately, this innovation for council tax and other billing services will reduce postage and printing costs.

“There is a lot of information contained within the council tax bill, so I would encourage people to read the back page thoroughly or go online for more information."

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Factfile
  • Sixty-three per cent more contact with the council took place online last year than in the previous year.
 
Isle of Wight, UK